We collect the following types of information when you interact with our website:

Contact Form Data: When you submit a request through our contact form, we collect your email address, message content, IP address, and approximate geographic location (country level via ipinfo.io). This information is used solely to process your request and communicate with you.

Analytics Data: We use Google Analytics (GA4) to collect standard browsing data such as pages visited, time spent on site, device type, browser type, and approximate location. This data is anonymized and used to improve our website experience.

Live Chat Data: If you use our Tawk.to live chat widget, conversation data is collected by Tawk.to. Please refer to Tawk.to's Privacy Policy for details.

We use the collected information for the following purposes:

• To process and respond to your software unlock requests
• To communicate with you via email, WhatsApp, or Signal regarding your orders
• To improve our website content and user experience through analytics
• To detect and prevent fraudulent activity

We do not sell, trade, or rent your personal information to third parties.

Contact form submissions are sent via email to our support address. We do not store form submissions in a database on our servers.

IP addresses and geolocation data collected through the contact form are included in email notifications for security and fraud prevention purposes only.

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Our website uses the following third-party services that may collect information:

• Google Analytics (GA4): Collects anonymized browsing data. Google Privacy Policy
• Tawk.to: Live chat service. Tawk.to Privacy Policy
• ipinfo.io: Provides approximate geographic location (country level) from your IP address for contact form processing. ipinfo.io Privacy Policy
• GeoJS: Used for geo-based page redirection on certain product pages. GeoJS

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Objection: Object to the processing of your personal data
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at dcode@tuta.io.

Our website uses cookies for analytics (Google Analytics) and live chat functionality (Tawk.to). These cookies are used to:

• Track page views and user behavior for analytics purposes
• Maintain live chat session state

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the live chat widget and analytics tracking.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at dcode@tuta.io.